ORDERING PROCESS

• An automatic email will be sent to you immediately confirming your order.
• Allow 1-2 business days for us to review and process your order. If a product is out of stock, a member of our team will reach out to you with substitutions or a re-stock date if a substitution cannot be found.
• You will be notified once we process your order through our online system Santu.
• Delivery Time for Blank Orders is 1 day to 2 weeks.
• Sales tax will be added to Florida customers only.

CUSTOM ORDERS

• Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
• If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
• Delivery Time for Standard Custom orders is 3-5 weeks. Custom Company Store order's may vary depending on the specific instructions setup by your Corporate Office.

CANCELLATIONS

• Please contact our office as soon as possible if you need to cancel or make a change to your order.
• Cancellations of orders already in production will be subject to a 20% restocking fee.
• If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.